Privacy Policy

Effective Date: March 1, 2026

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Contact Information

Privacy Officer: Andrea Callanen
Practice Name: Looking Ahead Pediatric Physical Therapy
Address: 725 Cool Springs Blvd, Suite 110 Franklin, TN 37067
Phone: 615-784-8104

Our Legal Duty

Looking Ahead Pediatric Physical Therapy is required by law to maintain the privacy and security of your Protected Health Information (PHI), to provide you with this Notice of our legal duties and privacy practices, and to follow the terms of this Notice currently in effect.

We are also required to notify you in the event of a breach of your unsecured PHI.

We reserve the right to change the terms of this Notice at any time. Any revised Notice will apply to all PHI we maintain and will be posted on our website and available upon request.

Your Health Information

This Notice applies to the medical and billing records we create and maintain about you. Your PHI may include information about:

Your medical history
Examination and test results
Diagnoses and treatment
Therapy services
Billing and payment information
Other health-related information created or received by Looking Ahead Pediatric Physical Therapy

PHI may be maintained in paper, electronic, or other formats.

How We May Use and Disclose Your Health Information

Treatment

We may use and disclose your PHI to provide, coordinate, or manage your health care and related services. This may include communication with physicians or other healthcare providers involved in your care.

Payment

We may use and disclose your PHI to obtain payment for services provided to you, including billing your health plan or other third parties.

Health Care Operations

We may use and disclose your PHI for operational activities such as quality assessment, staff training, licensing, accreditation, and business management.

Appointment Reminders

We may contact you to remind you of appointments.

As Required by Law

We may use or disclose your PHI when required by federal, state, or local law, including for public health activities, health oversight activities, law enforcement purposes, judicial proceedings, workers' compensation, or to avert a serious threat to health or safety.

Individuals Involved in Your Care

We may disclose relevant PHI to family members, friends, or others involved in your care or payment for your care, unless you object.

We may also use or disclose information that has been de-identified so that it no longer identifies you.

Uses and Disclosures Requiring Your Written Authorization

We will obtain your written authorization before:

Selling your PHI
Using or disclosing your PHI for most marketing purposes where authorization is required by law
Any other uses not described in this Notice

You may revoke your authorization in writing at any time, except to the extent we have already relied upon it.

Your Rights Regarding Your Health Information

Right to Inspect and Obtain a Copy

You have the right to inspect and obtain a copy of your PHI maintained by us.

If we maintain your PHI electronically, you have the right to request an electronic copy in the form and format reasonably available.

We may charge a reasonable, cost-based fee as permitted by law.

Right to Request an Amendment

If you believe your PHI is incorrect or incomplete, you may request an amendment in writing.

Right to an Accounting of Disclosures

You may request a list of certain disclosures of your PHI made by us during the six years prior to your request, excluding disclosures for treatment, payment, and health care operations.

The first accounting in a 12-month period is free. We may charge a reasonable fee for additional requests.

Right to Request Restrictions

You have the right to request restrictions on certain uses or disclosures of your PHI.

We are not required to agree to most requested restrictions.

However, we are required to agree to a restriction request if:

The disclosure is to a health plan for purposes of payment or health care operations
The PHI relates solely to a health care item or service for which you (or someone on your behalf) have paid us out-of-pocket in full
The disclosure is not otherwise required by law

Right to Request Confidential Communications

You may request that we communicate with you about your health information in a specific way or at a specific location. We will accommodate reasonable requests.

Right to a Paper Copy

You have the right to receive a paper copy of this Notice at any time, even if you have agreed to receive it electronically.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

Privacy Officer: Andrea Callanen
Practice Name: Looking Ahead Pediatric Physical Therapy
Address: 725 Cool Springs Blvd, Suite 110 Franklin, TN 37067
Phone: 615-784-8104

You may also file a complaint with the U.S. Department of Health and Human Services.

You will not be penalized or retaliated against for filing a complaint.

State Law

Where applicable state law provides greater privacy protections or rights than federal law, Looking Ahead Pediatric Physical Therapy will comply with applicable state requirements.

WEBSITE PRIVACY POLICY

At Looking Ahead Pediatric Physical Therapy, we are committed to protecting your privacy online. This policy explains how we collect, use, and safeguard information gathered through our website, www.lookingaheadpt.com.

1. Information We Collect

We collect information in the following ways:

• Voluntary Information: We collect personal information (such as your name, email address, and phone number) only when you voluntarily submit it through our contact or appointment request forms. Please do not submit sensitive medical information through these web forms.

• Automated Information: We use standard web analytics tools, such as Google Tag Manager or Clicky, to collect non-identifying data. This includes your IP address, browser type, time spent on the Site, and pages visited. This data is used solely to improve our website performance and user experience.

2. Use of Cookies

This Site uses "cookies" to enhance your experience. A cookie is a small file placed on your hard drive. You can choose to set your browser to refuse cookies; however, some parts of the Site may not function properly as a result. By using this Site, you consent to our use of these standard analytical cookies.

3. Disclosure of Information

We do not sell, rent, or lease your personal information to third parties. We may share data with trusted service providers who assist us in operating our website, so long as those parties agree to keep this information confidential.

4. SMS and Mobile Messaging

If you provide your phone number to receive communication regarding an inquiry, we will only use it for that purpose. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator data and consent; this information will not be shared with any third parties.

5. Security

We implement a variety of security measures to maintain the safety of your personal information. However, no transmission over the internet is 100% secure. We cannot guarantee the absolute security of any information you transmit to us.

6. HIPAA Notice of Privacy Practices

This policy applies only to information collected through our website. For details on how we handle your clinical medical records and Protected Health Information (PHI) under HIPAA, please see our Notice of Privacy Practices.

7. Contacting Us

If there are any questions regarding this privacy policy, you may contact us at info@lookingaheadpt.com or 725 Cool Springs Blvd, Suite 110 Franklin, TN 37067.